Q. What do I if my computer cannot play .mov files?

A. To play .mov files you have to download QuickTime Player at: http://www.apple.com/quicktime/download/

Q. Why do I get message saying the content does not exist or the link is broken?

A. Clear your browser cache: close all your browser windows, go to Start>Settings>Control Panel>Internet Options> General>Temporary Internet Files, check the delete all offline content box, execute, reboot.